Public Safety Telecommunications

Career Certificate Program (Program Code: 5455)

  • In Person
  • Hybrid

Gain the expertise to connect your community with emergency services through 9-1-1 telecommunications.

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Program Overview

Connecting the community to life-saving support, public safety telecommunications professionals are the calm, steady voice behind emergency response. Palm Beach State College's Public Safety Telecommunications Career Certificate Program prepares you to step confidently into this critical role. 

Learn from industry leaders as you build the technical expertise needed to support emergency operations. You'll build essential skills like communication protocols, dispatch procedures, radio systems and best practices. Through sit-ins at dispatch centers, you'll gain insight into handling high-pressure situations — from active shooters and suicide prevention to hostage situations and crisis management. 

Expand your knowledge with live demonstrations featuring K9 units, SWAT teams and hazmat operations. This immersive program readies you to pursue certification and start a career in 9-1-1 telecommunications. 

Program Details

  • Admission requirements:
    • High school diploma or GED
    • Dual enrollment students may be eligible to apply while in their senior year
  • Location: Online and on-site at Lake Worth campus
  • Clock hours: 232
  • Program length: 16 weeks (evening, part-time)
  • Start terms: Fall, Spring and Summer
  • Cost: View tuition details
    • Approximately $942 for Florida residents, including tuition, fees, t-shirt, etc. 
    • Approximately $2,372 for out-of-state students, including tuition, fees, t-shirt, etc. 
  • Financial aid and scholarships: Available to qualified students. Learn more about financial aid options.

program-icon  This program is part of the Public Safety Pathway. Learn More

Career Outlook

Public safety telecommunications is a high-impact field at the core of emergency response. As communities continue to expand, skilled 9-1-1 professionals are in steady demand. Graduates are equipped to seek employment at public safety telecommunication centers across the state, where they facilitate operating procedures for police, fire and emergency medical services. The public safety telecommunications field is a rewarding industry with strong job stability, benefits and opportunity for advancement. 

Stackable Credentials

With the Public Safety Telecommunications certificate, you can:

  • Take the Florida Department of Health 911 Public Safety Telecommunicator certification exam. 
  • Enhance your resume and stand out to employers.

Why Choose PBSC?

  • Affordable Tuition: PBSC offers some of the lowest tuition rates in Florida, making a cutting-edge education accessible to all.
  • Career-Ready Mindset: Learn from expert faculty and graduate with the skills employers need in today's public safety field.
  • Supportive Community: Access internships, industry networking and daily interaction with faculty dedicated to your success.

How to Apply

  • Select Program Code 5455 for the Public Safety Telecommunications CCP when you fill out PBSC’s application on the Admissions webpage.

Take the Next Steps

Palm Beach State College's Public Safety Telecommunications certificate is your affordable, flexible and direct route to a rewarding career in a vital field. Gain the technical, ethical and problem-solving skills employers want. Start your journey today!

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