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Palm Beach State College Board Policy
Title: Student Complaints
Policy Number: 6Hx-18-3.30
Legal Authority: 1001.64 FS
Date Adopted/Amended: Adopted: 1/12/2021
Palm Beach State College has procedures to resolve student issues, complaints, and concerns in a fair and prompt manner. These procedures shall be reviewed annually and revised, as necessary.
Neither the Board nor any College employee shall retaliate against any student for bringing a complaint.
All formal written complaints are maintained in the College’s official complaint management software.
Periodic audits will be conducted to determine evolving trends and effectiveness of this policy. If a student or prospective student believes their complaint has not been addressed satisfactorily after exhausting all available complaint procedures outlined by the College, they have the right to file an external complaint with the Florida Department of Education (FLDOE), the College’s accreditation agency, Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), the Office of Civil Rights and for distance education students the FL-SARA PRDEC Council:
- FLDOE: Contact the Division of Florida Colleges. Additional contact information is available at https://www.fldoe.org/contact-us/.
- SACSCOC: Contact the Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097 or call 404-679-4500.
- A student may file a complaint of discrimination with the Office of Civil Rights at https://www.hhs.gov/ocr/index.html.
- Distance Education students, who have completed PBSC complaint process, may also file non‐instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page.