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Palm Beach State College Board Policy
Title: Student Complaints
Policy Number: 6Hx-18-3.30
Legal Authority: 1001.64 FS, 1006.60 FS
Date Adopted/Amended: Adopted: 1/12/2021; Amended 5/19/2026
Palm Beach State College shall maintain procedures to resolve student complaints and concerns in a fair and prompt manner. The President or designee shall be responsible for the administration and oversight of procedures. Such procedures shall be reviewed periodically and revised, as necessary, to ensure compliance with applicable laws, regulations, and accreditation standards. Procedures shall include reasonable timelines for the review and resolution of complaints.
Neither the Board nor any College employee shall retaliate against any student for bringing a complaint.
All formal complaints shall be maintained in the official College-designated complaint management system.
Periodic audits will be conducted to determine evolving trends and effectiveness of this policy.
A student or prospective student also has the right to file an external complaint with the Florida Department of Education (FLDOE), the College’s accreditation agency, the Office of Civil Rights and for distance education students, the FL-SARA PRDEC Council.
Additional information regarding applicable accrediting agencies and complaint processes is provided in the Student Complaints Procedure (6Hx-18-3.30P), Student Handbook, and other College publications.